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Privacy Policy

Last updated: March 16, 2025 23:42:59

This privacy policy describes the practices of Frambi "Frambi — La passion des plantes.", regarding the personal information we collect from or about you when you use our website or services (collectively, our "platform").

1. Introduction
At Frambi, the online plant merchandising store, we are committed to protecting the privacy of your personal information in accordance with applicable Canadian laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec's Bill 25.

2. Collection of Personal Information
We collect the following information when you use our site:
  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (managed by secure third parties such as Stripe)
  • IP address and browsing data
This information is collected via:
  • Order forms
  • Newsletter subscription
  • Cookies and similar technologies

3. Use of Personal Information
We use your personal information to:
  • Process and ship your orders
  • Contact you regarding your order or account
  • Improve your user experience and our service
  • Send marketing communications (with your consent)
  • Ensure the security and legal compliance of our site

4. Sharing of Personal Information
We do not sell or rent your personal information. However, we may share it with:
  • Third-party service providers (e.g., payment processors, shipping services)
  • Our platform for the operation of the store
  • Legal authorities if required by law

5. Security of Personal Information
We implement appropriate security measures to protect your information, including transaction encryption and restricted access to sensitive data. However, no data transmission over the Internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights
In accordance with Canadian laws, you have the right to:
  • Access your personal information
  • Rectify or update your data
  • Withdraw your consent at any time
  • Request the deletion of your information under certain conditions
To exercise these rights, please contact us at frambi-co@proton.me.

7. Cookies
We use cookies to improve your experience on our site. You can configure your browser to refuse or delete cookies, but some features of the site may be affected.

8. Changes to the Privacy Policy
We reserve the right to modify this policy at any time. Changes will be posted on this page with the updated date.

9. Contact
For any questions regarding this policy, you can contact us at:
frambi-co@proton.me